Request Maintenance
There are three (3) ways to request maintenance or repairs.
- Log in to your tenant account and complete a Service Request for maintenance or repairs.
- Call our 24 Hour Maintenance Hotline at (562) 861-9774 to request maintenance. If it is an emergency, please call us immediately. (Note: If the situation involves a serious water leak, locate the main water valve in your rental home and turn it to the off or closed position.)
- Email us at Maintenance@cus4rent.com
Before Requesting Maintenance
For faster resolution, review the following list of suggestions before calling maintenance.
Smoke detector won’t work when tested |
Monthly check and replace battery. Notify maintenance at once if not working. |
Smoke detector beeps softly on and off |
Check and replace battery. |
No power to plugs or switches |
Check breaker panel or fuse box. Check and reset. |
Garbage disposal won’t work |
Push reset button on disposal or use allen wrench and turn. |
No hot water |
Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed. |
Faucet or toilet leaks |
Turn off water fixture under sink, toilet at valve and notify maintenance. |
Toilet plugged |
Try plunger. If still plugged call maintenance. |
Sink or Tub plugged |
Remove hair from drain |
Heater not working |
Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped? |
Electrical Problems |
Locate your circuit breaker and reset the system. If you continue to have problems, contact your utility company. Temporary outages may occur during bad weather or due to construction in the area. If an outlet in your home isn't working, test a different appliance to isolate the root of the problem. If you have GFCI outlets (outlets with reset and test buttons) usually located in the bathroom, you can restore power by first pressing "test," and the clicking the "reset" button. |
Maintenance Request
We want to ensure every rental property stays in great shape, and we encourage you to request maintenance when appropriate to possibly prevent larger issues or costly repairs. When maintenance or repair is needed, log in to your online account, call our maintenance hotline at (562) 861-9774 or email us at maintenance@cus4rent.com.
11532 Lakewood Blvd Suite #201, Downey Ca 90241 |
Phone: 562-861-9773 |